As a business grows to the point of being recognized globally, communication technology plays a huge part in the process. The internet has allowed companies to reach new borders, make their products known across geographical locations, and hire employees from all over the world. Such communication technology is the VoIP phone system.
Business Communication Without the Complexity
Voiceover Internet Protocol (VoIP)-based telephone platform is an innovative telecommunication system that started in the mid-’90s. The system allows businesses to rely on their IP networks instead of traditional phone lines to make calls. In PBX systems hosted in the cloud, for example, local and long-distance calls are made relatively cheaper because there are no expensive startup costs or on-premise hardware. Businesses can communicate with anyone in the world at low costs.
Although landline phones are still being used by some companies, cloud phone systems are becoming increasingly popular. Insiders forecast that the VoIP industry will see significant growth between 2019 and 2024, at a compound annual growth of 3.1 percent, and mobile VoIP users will also reach 3 billion by 2021.
Why the popularity?
Why the Cloud Makes Sense
Cloud phone systems have more advanced features than traditional landlines, such as the ability to make and receive calls on any mobile device, and better security features.
Setting up a cloud phone is far cheaper than setting up a landline unit because you don’t need on-premise hardware. No complex equipment also means low maintenance. Your business not only saves time with this setup, you’ll also save money in the long run.
A cloud-based phone system’s advantages, however, go beyond costs.
Better Opportunities for Business Expansion
The best feature of VoIP phones is probably its ability to divert calls into any mobile device. Aside from your office’s telephone, you can also make and receive calls using your other mobile devices, like smartphones and laptops, using one and the same telephone number. With this advanced feature, companies can communicate with their employees and clients without being limited by a physical location.
You can expand the business to other locations and hire remote workers without any communication issues. These offsite employees can register their phones from anywhere. Long-distance phone calls are no longer costly, unlike traditional phone lines, which adds up to the utility expenses of a business.
With a cloud phone, you can also record calls to save important information, answer voice calls through email or text, and reject calls anonymously. Cloud phones really do beat traditional telephones. Of course, no system is foolproof, whether you plan to run VoIP over your corporate intranet or the internet.
Security Risks
VoIP phones aren’t invulnerable to hackers. VoIP over your corporate intranet may be more manageable to secure. You just have to make sure the switches are protected and limited to authorized access only. A communications network outside your business environment will open your servers to all sorts of security issues.
It’s also crucial to choose a reputable provider, one that can restore your operations immediately when a system goes down. Although there are risks, as with any system, the benefits of modern communications outweighs the dangers. Cloud-based phone systems will give your business capabilities even with minimal resources.
Effective business communication doesn’t have to be costly or require complex setups. When you switch to VoIP,, you’ll be able to solve problems with performance and availability, allowing your business to grow.
